FAQ’S

How do I place an order?
You may place your order online or by calling a customer service representative at 1-877-637-6999.

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee.

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

How long does it take to get my exchange or refund?
On average you should allow up to 30 days to receive an exchange or refund.

How do I unsubscribe from e-mails?
Please click in the email where it says Opt-Out to unsubscribe from e-mails.

How do I change my e-mail address for my login?
Sign in to 'My Account' using your login and password.  Once you have successfully signed into your account, you may change the e-mail address by clicking on ‘Edit Address.’

Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.

How do I register or sign in?
Please view 'My Account' information.

What if I can’t remember my password?
Go to 'My Account' and click on 'Forgot Password' or email customerservice@acroboo.com for assistance.

How do I change my e-mail address for marketing e-mails?
To change your e-mail address for marketing e-mails, you will need to unsubscribe your old e-mail address and sign up again with your new e-mail address.

How do I sign up for a Wish List? How do I distribute my Wish List?
Please see our Wish List page.

What forms of payment are accepted online?
We accept VIsa, Mastercard, American Express and Discover cards.

How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on ‘My Account’ and sign in. Once you are signed in, view Order History. To track the delivery of your order simply click on the tracking number. For unregistered customers, please call us at 1-877-637-6999 for tracking information.

How do I return or exchange my order?
Please view our Shipping & Returns policy.

I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
Type a descriptive keyword or item number in the ‘Search’ box found at the top of the website. Navigate the website to find the particular item